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Privacy Policy

Last Updated April 6, 2023


KORD, Inc. ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our various websites and subdomains at playkord.com and our mobile application KORD, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Service"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We may alert you about changes in various ways, (a) by updating the "Last Updated" date of this Privacy Policy, (b) by notice/alert within the Service, (c) via email, and/or (d) via device notification. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Service, and you waive the right to receive specific notice of each such change or modification.

Please note that this Privacy Policy is separate from our Terms of Service and Copyright Notice which should be viewed separately.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Service after the date such revised Privacy Policy is posted.


We may collect information about you in a variety of ways. The information we may collect on the Service includes:

Personal Data

Personally identifiable information, such as your name, profile name, email address, and phone number that you voluntarily give to us when you register with the Service, or when you choose to participate in various activities related to the Service such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from accessing the Service or using certain features of the Service.

Derivative Data

Information our servers automatically collect when you access the Service, such as your IP address, your device and browser type, your operating system, your access times, your network or device performance, your network connection, and the pages you have viewed directly before and after accessing the Service. In addition, if you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, region, your likes and replies to a post, and other interactions with the Service and other users via server log files, as well as any other information you choose to provide.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card type, expiration date) that we may collect when you purchase, order, return, exchange, or request goods or services or information about our services within the Service. For general access and use of the Service we collect and store limited, if any, financial information. Otherwise, all financial information is collected, utilized, and stored by our payment processor(s) e.g.: Apple, Google, Stripe and you are encouraged to review their privacy policies and/or contact them directly for more information.

Social Media Permissions

At your request, the Service may access your Facebook, Instagram, or other social media basic account information, including your name, email, gender, birthday, current city, and profile picture URL, as well as other information that you choose to make public. We may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission. For more information regarding refer to the Privacy Policies and permissions policies of your social media account(s).

Data From Social Networks

User information from social networking sites, such as Apple's Game Center, Dischord, Facebook, Google, Instagram, Pinterest, TikTok, Snapchat, Twitch, Twitter, including your name, your social network profile name, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. If you are using our mobile application, this information may also include the contact information of anyone you invite to use and/or join our mobile application.

Device Data

Device information, such as your device ID, model, and manufacturer, and information about the location of your device. General location data is necessary to comply with agreements with our content licensing partners.

Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Service permission to access this information.

Data Related to Ticketing and Events

KORD may need to share your name, email, approximate location, or other details to ticketing partners in order for you to view events in your area and/or purchase tickets to an event.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Data From Your Use of the KORD Service

Information about your use of the Service may include but is not limited to, account type, account settings, technical diagnostics, crash history, launch time, uptime, search queries, search history, app launches, taps, clicks, scrolling information, music listening, video viewing, content access including songs, videos and articles, your bookmarks, your library, your favorites, customer support requests, approximate location, interactions with other users, your comments/reactions, your likes, your saves, your follows, comments and content you may submit, data necessary to implement and track digital rights management, information regarding third-party technology used with the Service such as bluetooth devices, or other information about how you interact with the Service.

Mobile Application Information

If you connect to the KORD Service using our mobile application:

  • Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Data. We may collect device information such as your mobile device ID, model and manufacturer, operating system, version information and IP address.
  • Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.


Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Administer sweepstakes, promotions, and contests.
  • Assist law enforcement and respond to subpoena.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Create and manage your account.
  • Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Service to you.
  • Email you regarding your account or order.
  • Enable user-to-user communications.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Service.
  • Generate a personal profile about you to make future visits to the Service more personalized.
  • Increase the efficiency and operation of the Service.
  • Monitor and analyze usage and trends to improve your experience with the Service.
  • Notify you of updates to the Service.
  • Offer new products, services, mobile applications, and/or recommendations to you.
  • Perform other business activities as needed.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Process payments and refunds.
  • Request feedback and contact you about your use of the Service.
  • Resolve disputes and troubleshoot problems.
  • Respond to product and customer service requests.
  • Send you a newsletter.
  • Solicit support for the Service.
  • To receive news or promotional offers from artists, record labels or other KORD partners.


We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information. With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law. We may also share your personal information with our content licensing partners such as artists, record labels or related entities who may contact you to provide information, send updates, or promotional offers. To opt-out of receiving any communications from third-parties, please contact them directly.

Interactions with Other Users

If you interact with other users of the Service, those users may see your name, profile name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following threads, etc.

Online Postings

When you post comments, contributions or other content to the Service, your posts may be viewed by all users and may be publicly distributed outside the Service in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Service. These companies may use information about your visits to the Service and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.


We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company if applicable, and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts

If you connect to the Service through a social network, your contacts on the social network may see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline to honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.


Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies within the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers and web-based applications are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser's settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads within the Service, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website and App Analytics

We may also partner with selected third-party vendors, such as Adobe Analytics, Cloudflare, Google Analytics, and others, to allow tracking technologies and remarketing services on the Service through the use of first party cookies and third-party cookies, to, among other things, analyze and track users' use of the Service, determine the popularity of certain content and better understand online activity. By accessing the Service, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policies and contact them directly for more information. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new mobile device, computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser's cookies files may also clear certain opt-out cookies, plug-ins, or settings.


The Service may contain links to third-party websites and applications of interest, including advertisements and external services that are not affiliated with us. Once you have used these links to leave the Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Service.


We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. We are committed to keeping you personal information safe and have implemented various safeguards against against unauthorized access of personal data in our systems. We will retain your personal data only as long as necessary to provide you access to the Service and for KORD's legitimate and essential business purposes and will delete your data upon request unless required by law for us to retain longer.


The KORD Service is not intended for use by children whose age (a) is under 13 years old, (b) requires parental consent to collect, store, or utilize their personal data, (c) makes it illegal to collect, store, or utilize their personal data. We do not knowingly solicit any personal information from, collect, store, or utilize personal data from, or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. If you are under the age of 13, do not use the KORD Service or provide any personal data to us..


Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.


Account Information

You may at any time review or change the information in your account or terminate your account by contacting us using the contact information provided below. You may also request that we delete your information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Service and/or comply with legal requirements. Requests to delete or change data may take up to 30 days to complete.

Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

  • Following the unsubscribe link in an email and the corresponding unsubscribe instructions
  • Contacting us using the contact information provided below

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.


California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Service, you have the right to request removal of unwanted data that you publicly post on the Service. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Service, but please be aware that the data may not be completely or comprehensively removed from our systems or from servers outside of our control.


If you have questions or comments about this Privacy Policy, please contact us at:

[email protected]

Or you may write to us at:

Kord, Inc.
1051 Port Washington Blvd
Port Washington, NY 11050

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